The Water & Sewer Department Customer Service Office is located at 602 N. Brown Street (Phone #910-654-4148). It is open every business day from 8:00 AM to 4:00 PM. Applications for services, payment for services, and other service requests may be made at Town Hall.
The Town does not guarantee uninterrupted service, but will make every effort to restore service as soon as possible if problems should occur. In such situations, the town may exercise discretion regarding the nature of its response in restoring such service.
Any customer requesting water and sewer service must be of legal age, provide all requested information, and pay a water/sewer deposit. The town may refuse to furnish utility services to a customer (including other members of the customer's household) wherein there exist indebtedness for prior services until all such debts have been repaid.
Any request for Service Connection or disconnection must be made before 12:00 noon if connection of disconnection is to be done that business day; otherwise, the connection will be done the following business day.
Water Bill Payments
Water bills are mailed on or about the last day of the month. Any customer who has not received a bill by the first week of the new month may call the Water Department to inquire about his or her account balance. All bills are due by the 25th of the month. If bills are not paid by the 25th an 12% of balance late penalty is added to the customer's account balance. If past due balances are not paid by the 5th of the month water service will be disconnected and a $30.00 reconnect fee will be imposed.
The town does not enjoy having to disconnect any customer's water service due to non-payment, however, we sometimes must do so in order to maintain reasonable rates for all customers.
Waste Water Treatment Plant
The Town’s Wastewater Treatment plant is located just outside of the Town Limits off of Highway Business 74. The plant is capable of treating one million gallons per day. The original plant was built in 1973, and was capable of handling 500,000 gallons per day. In 1999 the plant was upgraded to double its original capacity.